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Do Your Clients Trust You?

New Topic Addition:  "Building Trust & Confidence with Clients"

Frequently, as a CNA you must intrude on your client's intimate space.  Imagine having someone you don't know very well provide all of your private personal care. This can be a very uncomfortable situation!  But, when you set the tone and build the relationship on trust and confidence, you can minimize the discomfort.

For example:

Setting boundaries early in the relationship with your client will help you build trust.  To set clear boundaries, try the following:

  • Describe exactly what you can and will do in order to help your client reach the goals outlined in the plan of care.
  • Address your client by the name the client prefers.
  • Keep the relationship focused on the client's needs... not your own needs.
  • Limit personal information you disclose about yourself.  Do not disclose information about your life (this includes your personal or intimate relationships, family troubles, legal problems, and financial problems).

To learn more about how you can build trust and confidence with your clients, check out our newly added topic here.

 

Laughter Really is the BEST Medicine!

Did you know?

  • The idea of therapeutic humor is emerging as a beneficial, evidence-based, healthy addition to traditional medicine.
  • Just one minute of laughter equals 45 minutes of complete physical relaxation.
  • Laughing for at least ten minutes a day has been proven to lower blood pressure, reduce arthritis pain and promote more restful sleep.

In the healthcare workplace, it can be hard to always keep a lighthearted attitude.  However, just a couple minutes of laughter a day can make a huge impact in your life and in your clients lives!

By studying our inservice, "The Role of Humor in Healing", you'll learn all the ways that you can bring humor with you to your workplace.  Also covered within this lesson are all of the roles that humor plays in the healing process.  Scroll down for a sneak peek into the inservice:

(The following information was pulled from page 9 of the inservice, "The Role of Humor in Healing")

Key Points to Remember

1. Therapeutic humor is any activity that enhances health by promoting playful discovery, expression and appreciation of the absurdity of life's situations.

2. Humor improves people physically, mentally and socially by enhancing immunity, relieving stress, and strengthening relationships.

3. Passive humor is created by observing something funny.  Humor production is the act of finding or creating humor in everyday situations.

4. Humor is an excellent and healthy coping strategy to use between co-workers to decrease stress, build stronger working relationships and increase job satisfaction.

5. Work on your own sense of humor!  By developing your sense of humor, you will be able to bring more humor and laughter to your clients, co-workers, friends and family!

 

New Inservice Just Added!

As a nursing assistant, one of your primary roles is to collect and communicate information.  That information is collected by observing clients and communicated by reporting to the nurse and/or documenting in the client's chart.

By being able to recognize what is abnormal, you'll be ensuring a better outcome for your client(s)!  For example:  your client, Mrs. Jones has a slightly reddened area on  her hip that was not there last week.  She tells you that the area is sensitive to the touch.  You know that these symptoms are the early signs of a pressure sore.  By catching and reporting these abnormal observations, Mrs. Jones has a better chance of receiving quick treatment for her developing pressure sore.

To learn more about abnormal vital signs, pain, mental status, nutrition, elimination, skin, and more, check out our NEW inservice: "Recognizing and Reporting Abnormal Observations."

Seven New Additions!

New Year... New Topics!

Welcome to 2010!  In the coming weeks, several topics will be added to our library... so keep checking back with us for what's new!

Click on each of the links below to read more about the inservice.

"Common Autoimmune Diseases"

"Brain & Spinal Cord Injuries"

"The CNA/Nurse Relationship"

"Conflict in the Workplace"

Interested in ordering any of these topics ... and not sure what to do next?  Click here for instructions OR give us a call toll-free at 877.809.5515 and we'll be happy to walk you through the process.


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The content of this website, including all inservice materials, are the property of In the Know, Inc. All rights are reserved. Each nursing assistant who purchases an inservice may download it for his or her personal use only and a certificate of completion will be distributed in the purchasers name only. All other copying and distribution is strictly prohibited.

For CNA inservices that may be used among all the CNAs at an individual health care facility, please visit www.knowingmore.com. For CNA inservices that may be used at multiple locations within a corporate health care organization, please visit www.knownowprogram.com.

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