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What's Quality Improvement All About?

You’ve probably heard people at work talking about “quality improvement”. You may have been asked to participate in a QI study or attend a QI committee meeting. But what’s all this fuss about quality—especially when everyone’s already working so hard?

Health organizations focus on quality in order to raise the level of client care—no matter how good it may already be. The idea of a quality improvement program is to:

  • Identify problems a workplace may have in meeting the needs of its clients and its employees.
  • Provide an organized approach to solving those problems.
  • Help improve the quality of life for every client and the working conditions for every employee.

A quality improvement program helps health care organizations measure how well they meet the needs of both clients and employees. QI cuts across all departments and requires participation from every staff member… from housekeeping staff to clerical employees to client care staff.  read more »


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